Refund Policy

Effective date: [DATE]

This Policy explains when we refund and how it works. It forms part of our Terms of Service.

In short

Important: refunds are always credited to your internal account balance. The service does not offer withdrawals in cryptocurrency or fiat (Terms of Service, clause 4.2). Please only top up what you intend to spend.

1. Why digital goods are different

We sell digital goods that are fulfilled instantly: in-game currency is credited to an account, and a code cannot be "returned" — we have no way to verify whether it has already been redeemed. For that reason, delivered items are not refundable.

By placing an order you consent to fulfilment beginning immediately and acknowledge that the right of withdrawal is lost once the item is delivered. Where the law of your country grants consumers a right of withdrawal for distance purchases, it applies to the extent provided by that law.

2. When we refund automatically

A refund to your balance happens automatically, with no need to contact us, if:

• the supplier is out of stock;
• the publisher rejects the transaction;
• a technical failure occurs during fulfilment;
• the order could not be completed after all retry attempts.

You will receive a notification (in your dashboard, by email, and via Telegram if linked). The funds are immediately available for a new order.

3. When we do not refund

• The item was delivered. The code has been revealed in your dashboard, or the top-up was credited to the account you specified.
• Incorrect details. A wrong player ID, server, Steam login or Telegram username means the item went to someone else's account. Please double-check before paying — we cannot recover goods credited to a third-party account.
• Region mismatch. Regional restrictions are set by the publisher and are shown in the product description where possible.
• Change of mind after purchase. This is not grounds for a refund of a delivered digital item.
• Your game account was banned by the publisher. We do not control publishers' decisions (see Terms, clause 10).

4. Non-standard payments

The amount received differs. If your exchange deducted a fee and the amount does not match your request, click "I've paid" on the request page and submit the txid. We will verify the transfer on-chain and credit the amount actually received. Nothing is lost — the difference stays on your balance.

Transfer arrived after the request expired. Requests continue to be matched for 2 hours after expiry. If it arrives later, contact support with the txid and we will handle it manually.

Transfer sent without a request. Contact support with the txid, network, amount and time of transfer — we will locate the payment and credit it to you.

Transfer sent on the wrong network. For example, USDT on Ethereum (ERC-20) sent to our BEP-20 address. Such transfers are not credited automatically. Contact support and we will assess whether recovery is possible. Recovery is not guaranteed, and in some cases (for example, a transfer to an incompatible network or an incorrect address) funds may be permanently lost. Always double-check the network before sending.

Amount below the minimum deposit. Transfers below the minimum are not credited automatically; please contact support.

5. Reseller subscription

• A paid period is not refunded if you cancel early.
• To stop being charged, disable auto-renewal in your dashboard — the subscription will simply run to the end of the paid period and lapse.
• If a renewal charge was taken in error (for example, you disabled auto-renewal but were still charged), contact support and we will refund it to your balance.
• When changing plans, the unused portion of the current period is credited proportionally towards the new plan.

6. Errors on our side

If our error caused a double charge, an overcharge, or non-delivery of a paid item, we refund the full amount to your balance. Please contact support — we prioritise these cases.

7. How to contact us

Write to [SUPPORT EMAIL] or [SUPPORT TELEGRAM] and include:

• your account email;
• the order number (or txid, network, amount and time for payment issues);
• a description of the problem and screenshots if available.

Timeframes: first response within 24 hours; resolution of a dispute within 14 days (complex cases requiring a supplier enquiry or blockchain analysis may take longer — we will keep you informed).

8. If you disagree with our decision

Reply again marking your message as a "complaint" and it will be reviewed a second time. If that does not resolve the matter, you may refer it to a competent authority or court in accordance with our Terms of Service, clause 15.

Contact: [COMPANY NAME], [SUPPORT EMAIL], [SUPPORT TELEGRAM]