FAQ

Payments and balance

Which payment methods do you accept? Cryptocurrency only — USDT. Supported networks (e.g. BEP-20, TON) are listed on the deposit page. Bank cards and fiat methods are not supported.

Why do I have to send the exact amount? The amount is how we identify your transfer: it is reserved for you while your request is active. Remember that exchanges deduct their withdrawal fee from the amount you send — the amount that reaches us must match the request.

I sent the wrong amount. What now? Click "I've paid" on the request page and submit your txid. We will verify the transfer on-chain and credit the amount actually received — the difference stays on your balance.

How long does crediting take? Usually a few seconds to a couple of minutes after the network confirms the transfer. takes about a minute, TON is near-instant, BEP-20 up to a minute.

My request expired but I already sent the funds. Are they lost? No. Requests keep matching for another 2 hours. If your transfer arrives later, contact support with the txid and we will handle it manually.

It says the amount is taken. What does that mean? Someone else is already waiting for a transfer of exactly that amount on that network. Change the amount by a dollar or two, or choose a different network where the amount is free.

Can I withdraw money from my balance? No. The balance can only be used for purchases on the site. Please top up only what you plan to spend.

What if I send USDT on the wrong network? It will not be credited automatically. Contact support with the txid — we will assess whether recovery is possible, but we cannot guarantee it. Always double-check the network before sending.

Orders

How fast are orders fulfilled? Automatically, usually within 1–5 minutes. Occasionally the supplier or publisher takes longer — the status updates live on your order page.

I entered the wrong player ID. Can I get a refund? Unfortunately not: the top-up goes to the account you specified and cannot be reclaimed from it. Always double-check the ID before paying.

My order failed. What happens to my money? It is refunded to your balance automatically, usually within minutes, and you receive a notification.

Where are my codes? In your dashboard: Orders → the relevant order. Codes stay hidden until you click "Show" and are stored encrypted.

My code doesn't work. Check the region and platform — restrictions are set by the publisher. If the code is genuinely faulty, contact support with your order number and we will take it up with the supplier.

Account

Why do I need to verify my email? It protects your account and ensures order and code notifications reach you. Deposits and purchases are unavailable until it is verified.

I didn't receive the verification email. Check your spam folder. There is a "Resend email" button in your dashboard. If that doesn't help, contact support.

Can I sign in with Google? Yes, if the button is shown on the sign-in page. Your email is then considered verified automatically.

How do I delete my account? Contact support from the email address registered to your account. Note that any remaining balance is not refunded, so please spend it first.

For resellers

Is there a reseller subscription or a wholesale tier? No. Since 22 September 2026 everyone pays one price: the same reseller price for every user, on every product. There are no tiers, no monthly fees and no volume commitments.

What do I get as a reseller? A CSV price list for the whole catalog and an API for automated orders (catalog, orders, ID validation, webhooks) — free for every registered user. See the Resellers page and the API guide.

I paid for the old subscription. What happens to it? The paid amount was returned to your balance in full when the subscription was retired, and you keep the same prices as everyone else.

Security

Do you store my private keys? No, and we will never ask for them. We receive transfers to our own addresses and interact with blockchains in read-only mode. Never share your seed phrase with anyone.

How safe are my codes? Codes are stored encrypted (AES-256-GCM) with the key held outside the database. They can only be revealed from within your account.

Someone contacted me "on behalf of Arcadezy" asking for a transfer or seed phrase. That is a scam. We only write from support@arcadezy.com and @olovpay_support, and we never request seed phrases, passwords or off-site transfers.

Other

Are you affiliated with game publishers? No. We are an independent store and purchase goods from an aggregator supplier. All trademarks belong to their respective owners.

What languages does support speak? English and Russian.

Didn't find your answer? Contact us.