Contacts

Support

Email: [SUPPORT EMAIL] Telegram: [SUPPORT TELEGRAM]

First response within 24 hours. Support is available in English and Russian.

Help us help you faster

When contacting us, please include:

• your account email;
• the order number — for order-related questions;
• the txid, network, amount and time of transfer — for payment questions;
• screenshots, if they help explain the issue.

Common questions are already answered in our FAQ — you may find the solution in a minute.

Security: how to tell us apart from scammers

• We write only from [SUPPORT EMAIL] and [SUPPORT TELEGRAM].
• We never ask for your seed phrase, private keys or account password.
• We never ask you to send funds to "another address for verification" or "to unlock your account".
• All payments go exclusively through the payment request page on [DOMAIN].

If someone demands any of the above in our name, it is a scam. Please report it to us.

Legal information

[COMPANY NAME] Registration number: [REGISTRATION NUMBER] Address: [REGISTERED ADDRESS]

Service documents: Terms of Service · Privacy Policy · Refund Policy

Data protection enquiries: [SUPPORT EMAIL]

Business enquiries

For partnerships, bulk volumes and the reseller programme, write to [SUPPORT EMAIL] with the subject "Partnership". Reseller programme terms are on the Resellers page.